Client Student - Frequently Asked Questions | Bookamat

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Use the form below to find answers to the most common questions about Bookamat. For anything else you can contact us by visiting contact-us.

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Client / Student + About

Q:

How does it work for clients?

A:

Looking to join a new class or activity or want to reschedule your bookings online?

Bookamat also lets you pay online for instant booking confirmation and, once you create an account with us, you'll be able to manage your bookings, set up reminders and make new bookings from your mobile, tablet or desktop. 

If you are already attending classes with a business on Bookamat and want to manage your bookings, simply register as a client and we'll connect you to your bookings. 

Client / Student + Basket

Q:

How does the basket work?

A:

If you are familiar with online shopping sites or ticketing websites, you'll find that our basket works in a similar way. You can add any number of new bookings to your basket and review them before proceeding to the payment page. 


Once your bookings have been successfully paid, they will be moved to the My Bookings or Credit page of your account.

Client / Student + Bookings

Q:

How do I make a booking?

A:

Option 1:
Contact the business where you want to make a booking and ask them to send you an invite to join their account.

Options 2:
Step 1: Visit: https://bookamat.co/browse
Step 2: Find an activity and click on 'Confirm' then 'Login or Register'
Step 3: If not registered, select the 'Not Registered Yet? Register' link (otherwise Sign in and review the booking in your basket and the payment options offered)
Step 4: Fill in the registration form and click 'Submit'
Step 5: Check for the Bookamat account activation email and then click 'Active Account'
Step 6: Visit bookamat.co and Sign In as a 'Client' and pay for the booking in the basket
Step 7: Once payment is confirmed, the booking will be moved to the Booked page

Please note:
- Some businesses offering sessions on Bookamat require that newly registered clients pay for bookings within 30 minutes of making the booking. In this case, a red timer will display on the basket and if payment is not confirmed using the Bookamat instant EFT or credit/debit card facility the booking will be removed from the basket.
- Each client is limited to one booking per activity.

For further queries about bookings please contact: [email protected]

Q:

What are drop in bookings?

A:

Drop in bookings are for when you want to attend one activity or session only, or attend on a pay-as-you-go basis. People usually book these when they want to try a new activity before committing to a longer term arrangement. 

Q:

What are weekly bookings?

A:

Weekly bookings are for when you want to commit to attending the same activity (day and time) every week indefinitely. Payment is due on a monthly basis and amounts may vary depending on whether the business charges a flat monthly rate or a per booking rate.

Q:

What are pack bookings?

A:

Pack bookings (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them. You will be required to schedule the first booking in the pack at the time of booking, and once full payment has been received, any additional bookings included in the pack will be displayed on your credit page where they can be scheduled before their stated expiry date as set by each respective business. 

Q:

What are unlimited bookings?

A:

Unlimited bookings, popular with yoga and dance studios, allow you to book any number of activities (subject to availability) from when the deal was booked up until a set expiry date. 


When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal. 

Q:

How to recurring bookings work?

A:

If you are on a recurring payment plan (indicated by a circular arrow), Bookamat will re-book the same plan for you whenever it expires or runs out of credits. You will be notified when the new pass has been added. 

Q:

What are credit bookings?

A:

Credits are bookings that have already been paid for but have yet to be scheduled. Every credit has an expiry date by when it must be scheduled and some credits such as month unlimited credits may be rescheduled many times before their expiry. Scheduled bookings can also be moved to credit when they need to be reschedule but a future date can't yet be determined. 


To help remind you to schedule credits before they expire, switch on email notifications by logging into your Client Account and going to My Account > Notifications.

Q:

How much does it cost to make bookings through Bookamat?

A:

Bookings processed by Bookamat should cost the same as booking directly through the business offering the activities. However each business on Bookamat is able to set their own rates at their own discretion. You will be shown the rates during the booking process. 

Q:

What if I don't turn up for my activity or session?

A:

If you fail to arrive for your scheduled activity you will lose your booking for that activity. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.

Q:

Can I book for my friends and family?

A:

While we do have plans to allow clients to book on behalf of their friends and family, we currently require that each person booking an activity have their own client account.  

Q:

How do I make bookings on behalf of my child or dependent?

A:

Please make the booking using your own account and then advise the business who it is that will be attending the activity on your behalf. Alternatively, create an account in your child/dependent's name and use this to manage their activities.

Q:

What if I miss my activities due to extended leave, illness or injury?

A:

If you know you are going to miss your activities for an extended duration, please contact the business where the sessions were booked and notify them to make an arrangement.

Q:

What if I want to stop attending my activity?

A:

If you wish to stop attending your activity, you can remove them from Bookamat via the basket page or contact the business where the bookings were made to have them removed for you. Before stopping, please contact the business where you were attending the activity directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.

Q:

I deleted a booking by accident, can I get it back?

A:

If you believe you have made an honest mistake, please contact the business/studio where the booking was made to enquire about options.

Q:

What are flexi-use bookings?

A:

When you see "flexi-use" bookings, it means they can be re-scheduled into activities (as displayed) other than the activity being booked. For example, if you make a booking for Pilates which has a flexi-use of Yoga, it means you can also schedule the Pilates booking/s into a Yoga class if you want to. 

Q:

Having trouble booking an activity?

A:

Bookamat only lists the activities each business makes available. If you are having trouble finding an available activity to join, please contact the business directly for assistance. For technical assistance please contact us by visiting bookamat.co/contact-us

Client / Student + Cancellations

Q:

What happens if my activity is cancelled?

A:

In the unlikely event that your activity or session is cancelled, you will receive a cancellation notification by email and the business offering the activity may contact you to make alternative arrangements. If you had already paid for that class, you will receive a credit which can be rescheduled. 

Client / Student + Discount Codes

Q:

How do I use my discount code?

A:

Go to your basket page and select Credit or Debit Card. You will then be able to enter your discount code in.

Please note that discount codes only work in conjunction with our integrated payment processing, currently available in Australia, South Africa and Namibia.

Client / Student + Email Addresses

Q:

How do I change my email address?

A:

You can ask the business where you attend classes/bookings to change your email address for you. 

Client / Student + Forgot Password

Q:

Help! I've forgotten my password.

A:

To reset your password, sign in as a client then select the 'Forgot Password' button and follow the prompts. 

Client / Student + Notifications

Q:

Can I receive reminders about upcoming activities?

A:

Yes. To receive notifications for upcoming activities and expiring credit bookings, sign into your account and go to My Account > Notifications.

Client / Student + Payments

Q:

How do online card payments work?

A:

Bookamat has partnered with Square Payments (www.squareup.com) and Peach Payments (www.peachpayments.com) to enable clients to pay safely and securely for bookings online. No credit card details are stored on Bookamat’s servers. You will be shown the valid payment options for the business you have booked classes with during the booking process. 


Benefits of Online Payments:


1. You only need to add your debit or credit card details once
2. Bookings are confirmed immediately and moved to the booked page where they can be rescheduled 
3. There is no additional cost to you 
4. It's safe, quick and secure
5. Discount coupons are supported

Please note: Payment processing is currently only available in Australia, South Africa and Namibia. 

Q:

What payment methods does Bookamat accept?

A:

Bookamat provides a platform for businesses to choose the payment methods they want to accept. You will be shown the accepted payment methods for the business you have booked with during the booking and payment process. 

Q:

Can I pay using cash or EFT?

A:

If the business you are booking with supports EFT and cash payments you will be shown these options during the booking process. Cash or EFT payments must be paid directly to the business where the bookings were made.

Q:

What happens to overdue payments?

A:

Bookings for which payment is overdue will remain on the basket page until payment has been received by the business offering them. Note that businesses may also cancel or remove any bookings with overdue payments at their own discretion.

Q:

Why won’t Bookamat accept my card payment?

A:

If you are having problems processing a payment using your credit or debit card, please firstly check that:

- There are sufficient funds on your card.
- You are entering the CVV number correctly.
- You haven't exceeded your daily card spend limit.
- Your card has been enabled for online purchases by your bank.
- Your card is either a VISA or Mastercard debit or credit card.


If you are still unable to process payment, there may be times when the online card payment facility is unavailable due to circumstances out of our control. We apologise in advance for any inconvenience this causes and ask that you come back later and try again. If the problem persists please contact us. If the booking is urgent, please contact your studio directly.

Client / Student + Refunds

Q:

Who do I contact about refunds?

A:

If you believe you are entitled to a refund please contact the business through which the classes in question were booked. 

Client / Student + Registration

Q:

Is it free for clients to register?

A:

Yes.

Q:

How do I register as a client?

A:

There are a number of ways to register as a client.


1. Browse for an activity to join and then follow the prompts.
2. Find the name of the business you want to join by scrolling through the cards on our homepage, choose 'Register' and then follow the prompts.
3. Contact the business where you want to book and ask them to send you an email invitation, or a link which you can use to join them on Bookamat.


If you still need assistance please contact us. 

Q:

Can I register with more than one business?

A:

Yes. Bookamat lets you join any number of businesses and manage all your bookings from the one account.

Q:

Why can't I find the business I attend activities with on Bookamat?

A:

We are doing our best to spread the word, however not every businesses has heard about Bookamat yet.
If the business you attend activities with is not on Bookamat, why not tell them about us? 

Client / Student + Rescheduling

Q:

How do I swap into a different activity day/time?

A:

Firstly cancel the recurring booking for the activity you want to finish by signing into your client account and going to My Bookings  > Basket and removing the reservation. Secondly select 'Book New Activity' and book a new recurring spot in the activity you want to join.


Note that if you have already paid for the month and want to swap your paid bookings, you will need to reschedule each booking from the My Bookings > Booked page into the desired activity before following the above instructions. 

Q:

Why can't I reschedule my booking?

A:

If you can't find an activity to reschedule your booking into it could be because:


1. Your booking is about to expire and can't be rescheduled beyond it's expiry date.
2. There are no free spaces for the activities you are looking for.
3. You are already a participant in the activities you are searching for (you can't double book a class).
4. The booking can't be rescheduled within [x] hours of the start of the said activity (each business sets their own late cancellation policy).


If you still believe you should be able to reschedule your booking, please contact the studio/business where the booking was made. 

Client / Student + Waiting Lists

Q:

How do waiting lists work?

A:

Paid bookings can be rescheduled into any activity waiting list when available. If you have joined a waiting list, Bookamat will notify you via email before the scheduled start time of the activity should a vacancy become available. The email will give you two options, either to 'Check Vacancy' or 'Reject' the offer. 


Select "Check Vacancy" if you wish to accept this activity. You will be taken immediately to the Bookamat website where we will confirm if the space is still available and if so, your booking will be confirmed.


Click 'Reject' or ignore the email if you wish for your booking to be credited back to you.  


If you do not get offered a vacancy for the activity, your booking will be automatically credited back to you at the end of the day.  

Alternatively you can also manually accept a waiting list vacancy by using your client account and selecting the wait listed activity and choosing ‘Accept Wait List’ once a vacancy is available. 

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