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How Bookamat Boosted Client Satisfaction in 2025
Product News · 6 min read

How Bookamat Boosted Client Satisfaction in 2025

A look at the features and improvements Bookamat shipped in 2025 — faster booking, enhanced client app, payment flexibility, and studio management upgrades.

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Bookamat Team

Studio management insights

How Bookamat Boosted Client Satisfaction in 2025

In the world of yoga, Pilates, and fitness studios, nothing drives success quite like happy clients. When your members find it effortless to browse classes, book sessions, and manage their accounts, they're more likely to stay, attend regularly, and recommend your studio to others. Here's a look at the features and improvements Bookamat shipped in 2025 to make that happen.

Smoother booking experience

Booking a class should take seconds, not minutes. In 2025, we overhauled the client booking flow to reduce friction at every step:

  • Faster schedule loading: The embeddable scheduling widget now loads 40% faster, with optimised queries and lazy-loaded images.
  • One-tap rebooking: Clients can rebook their favourite classes with a single tap from their booking history — no need to navigate the full schedule.
  • Smart class suggestions: Based on attendance patterns, the client app surfaces classes at the client's preferred times and locations.

Enhanced client app

Your client web app is the daily touchpoint between your studio and your members. This year we focused on making it more useful and more delightful:

  • Pack and membership visibility: Clients can instantly see their remaining credits, membership status, and expiry dates — reducing "how many classes do I have left?" enquiries to your front desk.
  • Push notification improvements: More reliable delivery, richer notification content, and the ability for clients to manage their notification preferences directly in the app.
  • Waitlist transparency: Clients now see their position on the waitlist and receive real-time updates when they move up — reducing anxiety and increasing waitlist conversion rates.

Payment flexibility

Different markets need different payment solutions. In 2025, Bookamat expanded its payment capabilities:

  • Paystack integration: Studios in South Africa, Nigeria, Ghana, and Kenya now have a local payment processor option with better rates and familiar payment methods.
  • Multi-currency improvements: Better handling of currency display and conversion for studios operating across multiple countries.
  • Credit pack gifting: Clients can now purchase credit packs as gifts — a popular feature during holiday seasons and special occasions.

Studio management upgrades

Behind the scenes, studio owners and staff got tools to work faster:

  • Bulk class management: Create, edit, or cancel multiple class instances at once — essential for holiday schedules and teacher changes.
  • Improved reporting: New attendance trends and revenue breakdowns by class type, location, and time slot help studios make data-driven decisions about their schedules.
  • Staff permissions: More granular role-based access so instructors, front desk staff, and managers each see exactly what they need.

What's ahead

Every feature we build starts with the same question: does this make life easier for studios and their clients? In 2026, we're continuing that focus with deeper integrations, smarter automations, and tools that help studios grow sustainably.

If you're not yet on Bookamat, start your free trial and experience these improvements firsthand. Already a Bookamat studio? These features are live on your account — explore what's new.

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