Business Accounts

• You must have authority to represent and bind your organisation.
• You're responsible for all actions under your Business account.
• You must keep your account information accurate and current.

Client Accounts

• You must be 18 years or older (or have parental consent).
• You're responsible for maintaining login security and activity under your account.

Account Suspension

We may suspend or terminate your account if you violate these Terms, fail to pay fees, misuse the platform, or engage in fraud or unlawful conduct.

Subscription Fees (Businesses)

• Fees are billed in advance for each billing period and paid through your Bookamat account.
• You'll be notified at least three (3) days before your next payment is due.
• Overdue payments (7+ days) may result in suspension and interest charges.

Payment Processing

Bookamat partners with Stripe, Square, Paystack, and Peach Payments for secure online transactions. Fees and terms are set by these providers and may change. Please check their pricing on their official websites.

Refunds and Disputes

• If a payment error occurs, contact us within 30 days.
• Refunds are issued only if Bookamat is directly responsible for the error.
• For payments made to a Business, contact that Business directly for refunds.

Changes to Fees

We may update fees, but not more than once every six (6) months, and with at least 30 days' notice.

Receiving SMS Notifications (Clients)

• SMS is optional and off by default. You only receive SMS after you have opted in.
• Your SMS consent is a single, account-wide setting: it applies to all Businesses you are a member of on Bookamat, not to one Business individually.
• SMS messages are transactional booking-related updates (such as class reminders, cancellations, and waiting list availability), and are only sent when the relevant Business has enabled SMS for that notification type.
• You can opt out at any time in your account notification settings, or by replying STOP to any message. Opting out stops SMS from all Businesses on Bookamat.
• If you opt yourself out, only you can opt back in (through your account settings, or by replying START). A Business cannot re-enable SMS on your behalf after you have opted out.
• Standard message and data rates from your mobile carrier may apply.

Pricing and Payment

• Credit Packs are charged as a one-off payment to your saved card in the currency your subscription is billed in.
• If your card uses a different currency, your bank will convert the amount at their exchange rate.
• Prices may change for future purchases. Any price change does not affect credits already purchased.

No Refunds

All Credit Pack purchases are final and non-refundable. Once purchased, credits cannot be returned for a monetary refund. If you believe a charge was made in error, contact us within 30 days at [email protected].

No Expiry

Purchased credits remain on your account balance indefinitely and do not expire. They persist regardless of your subscription status, though credits can only be used while your subscription is active and eligible for SMS sending.

Non-Transferable

Credits are tied to the Business account that purchased them. They cannot be transferred to another business, account, or user, nor can they be exchanged for cash or other services.

Credit Deduction

• Credits are consumed per SMS segment dispatched to the carrier network.
• Longer messages may consume multiple credits (one credit per 160-character GSM-7 segment, or per 70-character Unicode segment).
• Credits are deducted at the point of dispatch, regardless of whether the message is ultimately delivered to the recipient.

Delivery

SMS delivery is provided on a best-effort basis. Bookamat does not guarantee that messages will be delivered to the intended recipient. Delivery depends on third-party carrier networks, recipient device status, network congestion, and local telecommunications infrastructure. Failed deliveries due to carrier issues do not entitle you to a credit refund.

Content Responsibility and Compliance

• You are solely responsible for the content of messages sent using your SMS credits.
• You must comply with all applicable laws and regulations governing electronic communications, including but not limited to the Australian Spam Act 2003, the UK Privacy and Electronic Communications Regulations (PECR), the South African Protection of Personal Information Act (POPIA), and any other relevant anti-spam or data protection legislation in your jurisdiction.
• You must only send messages to recipients who have provided valid consent to receive them.
• You must honour opt-out requests promptly.

Acceptable Use

Credits must not be used to send spam, unsolicited marketing to non-consented recipients, phishing messages, fraudulent content, or any material that is illegal, harmful, threatening, abusive, or otherwise objectionable. Violation of this policy may result in immediate credit forfeiture, account suspension, or termination without refund.

Service Availability

SMS sending relies on third-party messaging providers. Bookamat is not liable for service interruptions, outages, or degraded performance caused by upstream providers, carrier networks, or circumstances beyond our reasonable control.

Account Closure

If you close your Bookamat account or your subscription is terminated, any remaining purchased credits are forfeited. No refund will be issued for unused credits upon account closure.