FAQ

Bookamat has partnered with Stripe Payments, Square Payments and Paystack to enable studios around the world to accept online card payments for student bookings.

Our integrated online payment processing facilities means your students can pay for their bookings using a variety of payment types from anywhere and enjoy instant booking confirmation!

Note there are additional fees for using online payment processing. 

Stripe Integration (42 Countries Worldwide)

Businesses in 42 countries can link their Stripe Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.

To link your Stripe Payments account with Bookamat go to My Account > Stripe and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.

Square Integration (Australia)

Businesses in Australia can link their Square Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.

To link your Square Payments account with Bookamat go to My Account > Square.

In addition, businesses in Australia can choose not to link their own Square account and have Bookamat process their online card payments.

To enable this service simply enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.

Paystack Integration (South Africa)

Bookamat has partnered with Paystack to offer online payment processing for businesses in South Africa.

Online payments processed by Paystack will be paid out to businesses nominated bank account in as little as 3 business days.

To enable your Paystack account with Bookamat go to My Account > Paystack and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.

Benefits Of Using Online Payments

1. Client bookings are immediately confirmed and automatically updated on the billing page meaning less work for you.

2. You will be immediately notified on every successful client payment.

3. Works in conjunction with prepaid bookings to ensure clients must pay at the time of making new bookings.

4. Allows clients to confirm their booking/s immediately giving them full control over rescheduling bookings if required.

5. Can be used in conjunction with Bookamat discount coupons.

Please note that online payment processing is optional. 

The cost for using our Stripe payment processing service is:

• Stripe Payments Fees + Bookamat Fee (0.55% + 0.10 local currency cents) per transaction.

The cost for using our Square payment processing (Australia only) integration is:

• Square Fees + Bookamat Fee (0.55% + 0.10 local currency cents) per transaction.

The cost for using our Paystack payment processing integration (South Africa only) are as follows. 

Where a client has requested a refund for any booking, or payment thereof,  they should contact your businesses (through which the booking was made) to seek resolution. Bookamat does not provide a facility to refund or reverse client online card payments. 

If you are using Stripe and want to switch to Square payment processing (or vice-versa) you can disconnect your Stripe account from the My Account > Stripe page and then authorise your Square account on the My Account > Square page. 

Please note that your client's bank cards will be linked to your old payment processing account and, as such, when you switch they will need to remove their card and re-add it in order for it to be linked to your new payment processing account. If you need help with this please contact us. 

Do you have more than 100 active clients in your account? If so, you are already enjoying a 50% discount on Bookamat card processing fees.

This discount is applied automatically and will revert back to full card processing fees rates if your account drops below 100 active clients or your subscription expires or is overdue.


Note: this discount is only offered to Bookamat business accounts which have connected their own Stripe, Square or Paystack account to their Bookamat business account. It is not valid for Bookamat business accounts which use Bookamat for monthly payouts.