Business Instructor - Payment Processing - Frequently Asked Questions | Bookamat

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Service Provider | Payment Processing

How much are Stripe payment processing fees?

The cost for using our Stripe payment processing service is:

• Stripe Payments Fees + 0.30 (local currency cents) per transaction


Please note our fees will be adjusted on Tuesday 6 August from 0.30 (local currency cents) to 0.55% + 0.10 (local currency) per transaction. 

How much are Paystack processing fees?

The cost for using our Paystack payment processing integration (South Africa only) are as follows. 


Payment Type
Fee (Excluding Tax)
Local Debit Card
4% + R1
Local Credit Card
4.7% + R1
International Card
5% + R1
Instant EFT
4%
QR Pay / Snapscan
4.9%
Apple Pay
5.1%

How much are Square payment processing fees?

The cost for using our Square payment processing (Australia only) integration is:

• Square Fees + A0.30c per transaction


Please note our fees will be adjusted on Tuesday 6 August from A0.30c to 0.55% + A0.10c per transaction. 



How much are Peach Payment processing fees?

The cost for using our Peach Payment processing integration (South Africa only) is:

• 5% per transaction


Our Peach Payments integration will be retired on Friday 30 August 2024. We advise our customers who wish to continue using online payment processing to switch to our Paystack integration.

How does online payment processing work?

Bookamat has partnered with Stripe Payments, Square Payments and Paystack to enable studios around the world to accept online card payments for student bookings.


Our integrated online payment processing facilities means your students can pay for their bookings using a variety of payment types from anywhere and enjoy instant booking confirmation!


Note there are additional fees for using online payment processing. 

Stripe Integration (42 Countries Worldwide)


Businesses in 42 countries can link their Stripe Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.


To link your Stripe Payments account with Bookamat go to My Account > Stripe and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.


Square Integration (Australia)


Businesses in Australia can link their Square Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.


To link your Square Payments account with Bookamat go to My Account > Square.


In addition, businesses in Australia can choose not to link their own Square account and have Bookamat process their online card payments.


To enable this service simply enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.


Paystack Integration (South Africa)


Bookamat has partnered with Paystack to offer online payment processing for businesses in South Africa.


Online payments processed by Paystack will be paid out to businesses nominated bank account in as little as 3 business days.


To enable your Paystack account with Bookamat go to My Account > Paystack and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.


Benefits Of Using Online Payments


1. Client bookings are immediately confirmed and automatically updated on the billing page meaning less work for you.

2. You will be immediately notified on every successful client payment.

3. Works in conjunction with prepaid bookings to ensure clients must pay at the time of making new bookings.

4. Allows clients to confirm their booking/s immediately giving them full control over rescheduling bookings if required.

5. Can be used in conjunction with Bookamat discount coupons.


Please note that online payment processing is optional. 

Can I refund clients their online card payments?

Where a client has requested a refund for any booking, or payment thereof,  they should contact your businesses (through which the booking was made) to seek resolution. Bookamat does not provide a facility to refund or reverse client online card payments. 

Can I switch from Square to Stripe or vice-versa?

If you are using Stripe and want to switch to Square payment processing (or vice-versa) you can disconnect your Stripe account from the My Account > Stripe page and then authorise your Square account on the My Account > Square page. 


Please note that your client's bank cards will be linked to your old payment processing account and, as such, when you switch they will need to remove their card and re-add it in order for it to be linked to your new payment processing account. If you need help with this please contact us. 

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