Business Instructor - Payment Processing - Frequently Asked Questions | Bookamat

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Studio Owner + Payment Processing

Q:

How do online payments work?

A:

Bookamat has partnered with Stripe Payments, Square Payments and Peach Payments to enable studios around the world to accept online card payments for student bookings.


Our integrated online payment processing facility means your students can pay for their bookings using a credit or debit card from anywhere and enjoy instant booking confirmation!


Note there are additional fees for using online payment processing, see below. 

Stripe Integration (42 Countries Worldwide)


Businesses in 42 countries can link their Stripe Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.


To link your Stripe Payments account with Bookamat go to My Account > Stripe Integrations. 

The cost for using this service is Stripe Payments + 0.30 (local currency cents) per transaction.


Square Integration (Australia)


Businesses in Australia can link their Square Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.


To link your Square Payments account with Bookamat go to My Account > Square Integrations.

The cost for using this service is Square Fees + A0.30c per transaction.


In addition, businesses in Australia can choose not to link their own Square account and have Bookamat process their online card payments.


Online payments processed by Bookamat will be paid out to businesses, less the Square Fees + A0.30c per transaction fee, by the 10th day of each month.


To enable this service simply enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Settings page.


Peach Payments Integration (South Africa & Namibia)


Bookamat has partnered with Peach Payments to offer online card processing for businesses in South Africa and Namibia.


Online payments processed by Peach Payments and Bookamat will be paid out to businesses, less a 5% booking fee, by the 10th day of each month.


To enable this service simply enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Settings page.


Benefits Of Using Online Payments


1. Client bookings are immediately confirmed and automatically updated on the billing page meaning less work for you.

2. You will be immediately notified on every successful client payment.

3. Works in conjunction with prepaid bookings to ensure clients must pay at the time of making new bookings.

4. Allows clients to confirm their booking/s immediately giving them full control over rescheduling bookings if required.

5. Can be used in conjunction with Bookamat discount coupons.


Please note that online payment processing is optional. 

Q:

Can I refund clients their online card payments?

A:

Where a client has requested a refund for any booking, or payment thereof,  they should contact your businesses (through which the booking was made) to seek resolution. Bookamat does not provide a facility to refund or reverse client online card payments. 

Q:

Can I switch from Square to Stripe or vice-versa?

A:

If you are using Stripe and want to switch to Square payment processing (or vice-versa) you can disconnect your Stripe account from the My Account > Stripe page and then authorise your Square account on the My Account > Square page. 


Please note that your client's bank cards will be linked to your old payment processing account and, as such, when you switch they will need to remove their card and re-add it in order for it to be linked to your new payment processing account. If you need help with this please contact us. 

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