Search through our most popular questions and answers. Find the answers you need.
Absolutely!
Bookamat lets you choose how your credits can be used by your clients. You can create memberships giving access to all classes, or you can limit certain passes to certain activity types. We call this "connecting services" and you can even use it to grant or limit access between different locations if desired.
The choice is yours.
If you want clients to pay before attending classes, Bookamat can help you collect payment before releasing client bookings. Or if you want to allow clients to pay after attending classes, Bookamat lets you to activate bookings, releasing them for scheduling, so you can take payment later.
Absolutely! Bookamat gives you complete control over all your client bookings. Whenever you add a new booking for a client on their behalf, they will also see the booking in their account.
Sure. Business closure and/or staff holidays dates and times can be set so that scheduled activities which fall during the holiday or closure period will not take client bookings.
Yes. Changing the instructor or teacher for any activity can be done swiftly for once off activities or entire series.
Absolutely. If you use a 3rd party booking service like Classpass, you can easily reserve them a space in your classes by creating one or more fictional clients such as "Classpass 01".
At any time you want to allow a full paying client to take a spot reserved for Classpass, simply remove the Classpass client and move the full paying client in. Easy!
Bookamat provides your clients with their own accounts. Each client account is easy to use and provides access via mobile, tablet or desktop, to your schedule and their bookings.
Clients can use their accounts to:
1. Browse your schedule & passes
2. Sign in and make payments (including auto debit)
3. Book activities (for themselves or friends/family members)
4. Join / accept waiting lists
5. Set upcoming class reminders
6. Set reminders about expiring credits
7. Download their upcoming classes
8. Add bookings to Google calendar
9. Contact your studio
10. View their attendance/booking history
11. View their payment history
12. Upload a profile photo
When you register for a business account, you can also use your business account login details to access your own client account to experience what your clients will experience.
Clients can access their bookings by registering and then signing in to their client account. Here are some ways clients can register.
1. Invitation
If you have already loaded your clients into your business account then you can select Edit > Send Invite to invite individual clients from the My Business > Clients page. Or you can select 'Email Options' > 'Invite All Clients' to invite all your clients. Client will receive an email invitation to confirm their account with you. You will be notified whenever a new client registers with your business plus you will see their registration date on your My Business > Clients page.
2. Live Schedule
If the client hasn’t already been added to your client list and you don’t have time to add them, you can direct them to your live Bookamat schedule and ask them to book a class or register. Once they book they will be asked to confirm their account and on confirmation will then be added to your clients list.
3. Find My Studio
Clients can click on the 'Find My Studio' link at the top Bookamat homepage to locate and then join your studio. Note: to be found, you must have published your business from the My Settings > Conditions page.
When you add a client into an activity you can send them an invoice which contains instructions on how to register their own client account at your business. Most client notifications will also include a link for clients to register at your business too.
You can always send an email to your clients directing them to register with your business using your unique Bookamat business registration link found on the My Settings > Links page.
Bookamat lets your new clients add their referral source (friends name etc) on their registration form. You'll receive an email from us whenever a new client registers at your studio which will includes their referral source. You can even generate a report to see each client's referral, so you'll be able to reward those who give you the most referrals!
We take pride in providing the very best customer support. For our subscribers, we provide:
1. Priority email support
2. Live chat support for registered businesses (desktop only)
3. A comprehensive help center
Absolutely!
Whether you offer the first session for free to new clients or want to run a winter session special, discount coupons are a great way for businesses to generate more bookings and/or reward client loyalty. They are simple to set up and, when shared, can be used by new or existing clients to discount the cost of their bookings when they pay online.
Absolutely! Bookamat lets you create and sell bookings for events, workshops and retreats.
Sure. Simply create or edit a pricing and set the rate to zero. Free bookings will be automatically and immediately confirmed.
Absolutely!
This amazing feature allows your clients to add up to 5 friends or family members who they then buy passes and make bookings for. It's the easiest way to increase your client base and revenue.
Plus you can even choose if clients should be able to use their own credits to book their relationships, or if they should have to buy them a new pass first.
Simply register your business and confirm your account and we'll send you all the information you need to get up and running.
We offer a self-guided demonstration at https://bookamat.co/demo
If you would like more information on how Bookamat can work for your business please contact us and we'll be happy to assist.
Yes. You can sell prepaid gift credit to clients in fixed amounts you define. Clients purchase through your normal client-facing flow, redeem at checkout, and optionally send a digital gift to someone else.
Yes. Purchasers can complete a send-to-recipient flow (including a personal message where you enable it), so the gift lands in the recipient’s inbox with clear next steps.
Yes. If an order is smaller than the balance, the remainder stays on the card for future bookings or purchases, until used or expired.
There is a public balance lookup on your studio’s gift card area, so clients can self-serve without calling the front desk.
Absolutely!
You can add a link to your own online questionnaire (e.g. Google Forms) which will be sent to your clients when they register. If you prefer you can also upload a document (e.g. PDF) which clients can fill in and return to you.
If you are moving across from another booking platform, please refer to the instructions in our client import guide. If you need further assistance, please let us know via email or live chat so that we can assist you make the transition with a minimum of fuss.
Each staff member you add can have their own instructor account and login which allows them to view classes they are teaching, record attendance, add and email attendees and more!
Yes you can. Bookamat is integrated with Mailchimp, one of the world's most popular email marketing platforms. Mailchimp is easy to use, is free for sending up to 1,000/mo or 500/day, and provides tools for creating engaging newsletters, drip campaigns and more.
Once connected, your Bookamat client list will be synchronized with your Mailchimp list at a rate of 20 contacts every 10 minutes. You can check the synchronization status on the Mailchimp tab under My Account. Contacts will appear in your Mailchimp account with the tag ‘Bookamat’.
Whenever a new client registers with your business on Bookamat, or edits their information, their details will be automatically synchronized with your Mailchimp account.
Yes you can. Bookamat is integrated with Stripe payments for customers in many countries around the world. Once your account has been connected, online payments for bookings will be transferred directly into your Stripe account within 2 - 3 business days. Fees apply.
Bookamat is currently integrated with Square payments for customers in Australia only.
If you have an Australian Square payments account, you can connect it to Bookamat to receive client online payments within 2 - 3 business days. Fees apply.
A location in Bookamat is a space where an activity is held and allows you to run concurrent activities or classes.
For example, you may have two rooms each running an activity at the same time. Alternatively you might have some sessions in a private room or in another location entirely.
Having different locations allows your clients and staff to see exactly where their activity will be held to prevent confusion.
There are no limits on the number of locations you can have in Bookamat.
Bookamat was built for people who are discontent with, or unable to afford, Mindbody Online. We offer premium scheduling software with all the essential features you need to run and grow your studio without the big price tag.
If you are looking for user-friendly, reliable studio software which is affordable, has no lock in contracts and makes running your studio a breeze, we think you've come to the right place.
Migrating from another software? Contact us and we'll be glad to assist.
Absolutely!
If the date of birth has been added to a client's profile they will receive a friendly birthday email on behalf of your business. You can also have Bookamat send you an email showing any clients who celebrate their birthday on their birth day.
Clients can choose what notifications they will receive from Bookamat
To view and customise these notifications, simply sign in as a client and go to Settings > Notifications. There you will see a host of settings that can be switched on or off depending on your preference.
Yes you can. Bookamat includes integrated online waivers complete with version control and history. That means you can update your waiver terms and know exactly which version each client signed.
When you create a new waiver, Bookamat will alert your clients to sign the latest version online, if they haven't, they won't be able to pay online. It's quick an easy for them, saves you time, and gives you complete peace of mind.
If a client hasn't registered yet, no worries! Simply send them the digital waiver directly from your Bookamat account.
Absolutely!
Credits can be paused and resumed at any time for individual clients or all clients at once. Pausing credits prevents them from expiring and prevents them from being scheduled. When you resume a credit, Bookamat will automatically assign the correct future expiry date based on how long the pass was paused for.
You can also modify the valid from and valid to dates for client credits as needed.
Bookamat supports a host of flexible booking options and payment plans to suit businesses and their clients. All payment plans can be created for free or paid bookings.
Casual Reservation
- Allows clients to attend and pay for one booking only.
Repeat Reservation
- Provides clients with a regular (recurring & reserved) spot in the same activity (day and time) every week until cancelled.
- This plan can be billed to the client each fortnight, or each calendar month based on either a flat rate (regardless of the number of activities), or per booking rate.
- Flat rate 'pro-rata' is also available.
- Tiered pricing can also be set for clients who attend up to 5 sessions per week.
Credit Packs (Class Passes)
- Provides clients with a flexible booking option which is billed as a once off payment.
- Businesses can create customised packs of credits which, when purchased, offer clients the convenience of being able to schedule bookings as and when they can attend.
- Unlimited packs are also supported allowing clients to book any number of activities (subject to availability) from when the deal was booked up until the end of the valid for duration.
Complimentary (Free) Credits
- Assign clients with batches of complimentary credits to schedule as needed. Great for handling payments outside of Bookamat.
Bookamat has partnered with Stripe Payments, Square Payments and Paystack to enable studios around the world to accept online card payments for student bookings.
Our integrated online payment processing facilities means your students can pay for their bookings using a variety of payment types from anywhere and enjoy instant booking confirmation!
Note there are additional fees for using online payment processing.
Stripe Integration (42 Countries Worldwide)
Businesses in 42 countries can link their Stripe Payments account to Bookamat and receive their client online card payments directly into their bank account in as little as 3 business days.
To link your Stripe Payments account with Bookamat go to My Account > Stripe and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.
Square Integration (Australia)
Businesses in Australia can link their Square Payments account
to Bookamat and receive their client online card payments directly into their
bank account in as little as 3 business days.
To link your Square Payments account with Bookamat go to My Account > Square.
In addition, businesses in Australia can choose not to link their own Square account and have Bookamat process their online card payments.
To enable this service simply enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.
Paystack Integration (South Africa)
Bookamat has partnered with Paystack to offer online payment processing for businesses in South Africa.
Online payments processed by Paystack will be paid out to businesses nominated bank account in as little as 3 business days.
To enable your Paystack account with Bookamat go to My Account > Paystack and enable “Credit / Debit Card (Online)” from the My Business > Billing > Payment Types page.
Benefits Of Using Online Payments
1. Client bookings are immediately confirmed and automatically updated on the billing page meaning less work for you.
2. You will be immediately notified on every successful client payment.
3. Works in conjunction with prepaid bookings to ensure clients must pay at the time of making new bookings.
4. Allows clients to confirm their booking/s immediately giving them full control over rescheduling bookings if required.
5. Can be used in conjunction with Bookamat discount coupons.
Please note that online payment processing is optional.
The cost for using our Stripe payment processing service is:
• Stripe Payments Fees + Bookamat Fee (0.55% + 0.10 local currency cents) per transaction.
The cost for using our Square payment processing (Australia only) integration is:
• Square Fees + Bookamat Fee (0.55% + 0.10 local currency cents) per transaction.
The cost for using our Paystack payment processing integration (South Africa only) are as follows.
Where a client has requested a refund for any booking, or payment thereof, they should contact your businesses (through which the booking was made) to seek resolution. Bookamat does not provide a facility to refund or reverse client online card payments.
If you are using Stripe and want to switch to Square payment processing (or vice-versa) you can disconnect your Stripe account from the My Account > Stripe page and then authorise your Square account on the My Account > Square page.
Please note that your client's bank cards will be linked to your old payment processing account and, as such, when you switch they will need to remove their card and re-add it in order for it to be linked to your new payment processing account. If you need help with this please contact us.
Do you have more than 100 active clients in your account? If so, you are already enjoying a 50% discount on Bookamat card processing fees.
This discount is applied automatically and will revert back to full card processing fees rates if your account drops below 100 active clients or your subscription expires or is overdue.
Note: this discount is only offered to Bookamat business accounts which have connected their own Stripe, Square or Paystack account to their Bookamat business account. It is not valid for Bookamat business accounts which use Bookamat for monthly payouts.
Absolutely!
Bookamat lets you choose what payments you want to accept including in-store payments.
Absolutely!
Bookamat allows you to receive and track EFT, cash and other payment transactions which take place between you and your clients. Simply reconcile the outstanding amount due in Bookamat against their payment to activate their bookings.
Absolutely!
If you already have clients on a 3rd party direct debit service provider, simply set up your clients on regular recurring memberships in Bookamat and then manually reconcile their direct debit payment payments against their account in Bookamat.
Absolutely!
If you have a PayPal ID, e.g. https://paypal.me/... then you can use it to accept payments for client bookings. You will only need to manually reconcile the Paypal payment against your client's account in Bookamat.
Where you believe a payment has been processed in error, you must provide written notice to Bookamat within thirty (30) days after the date of payment specifying the nature of the error and the amount in dispute. If notice is not received by Bookamat within such thirty (30) day period the payment will be deemed final.
Bookamat has partnered with Square Payments to offer integrated online payment processing to businesses. If enabled in your billing settings, clients will be able to pay using a debit or credit card via their Bookamat account. On successful payment, the bookings will be confirmed and a payment notification sent to the business and the client.
Bookamat processes payouts on the 6th of each month or, if the 6th is a weekend or public holiday, on the first business day after the 6th. A detailed transaction statement for each payout is provided under My Reports. This service is optional and, if enabled, incurs an additional cost which is described on our pricing page. This service is currently only available in Australia.
Bookamat aims to process all payouts with respects to online client card payments by the tenth (10th) working day of every month. Business account holders will also receive a Bookamat settlement notice with an itemised breakdown of the payments.
Payouts will be sent with reference Bookamat Settlement or Bookamat Payout.
Absolutely!
We recognise that having a client book into an empty group class a few hours before it is due to start is not always an efficient way to run a business.
That's why you can tell Bookamat how far in advance to prevent bookings in empty classes to save you from running around.
Yes, you can. Bookamat includes integrated online privacy policies complete with version control and history. That means you can update your privacy policy and know exactly which version each client signed.
When you create a new privacy policy, Bookamat will alert your clients to sign the latest version online, if they haven't, they won't be able to pay online. It's quick an easy for them, saves you time, and gives you complete peace of mind.
If a client hasn't registered yet, no worries! Simply send them the privacy policy directly from your Bookamat account.
Yes, you can. Every activity has an attendance form for recording participant attendance and leaving activity notes. You can also generate a report on client attendance to see which activities are performing best.
Absolutely! Bookamat supports various recurring plans include recurring credit packs, recurring unlimited memberships and repeat reservation bookings. Bookamat will re-bill the client on the same plan whenever it expires or runs out of credits. Bookamat will also send the client a notification about their new pass and that payment is required.
If you would like to speak to us with regards to your registration, please contact us and we'll be in touch shortly.
Bookamat currently includes the following reports.
1. Activities Report for tracking the performance of your activities.
2. Attendance Report for analysing client attendance.
3. Client Report for client list management.
4. Commission Report for calculating staff pay per class commission earnings.
5. Leaderboard Report for tracking top clients by total bookings, sales volume or transactions.
6. Packs Report for tracking clients with valid active packs.
7. Payout Report for tracking online payments processed by Bookamat.
8. Payroll Report for calculating staff payroll and performance.
9. Sales Report for tracking sales transactions.
10. Transactions Report for tracking sales per payment channel.
11. Weekly Report for tracking clients with valid weekly reservations.
Keeping your data safe and private is of utmost concern to us. We utilise a range of security, encryption and data backup techniques to ensure that your data is secure.
We will be adding global SMS notifications soon.
It does. Social media sharing has been integrated with Bookamat to make it easier to promote your activities and get more bookings.
Activities can be shared directly to your Twitter or Facebook feed to increase bookings. Plus you can also add your favourite social pages to your business profile and we'll promote them in your client app and on your live schedule page to help increase followers.
Sure. Bookamat lets you have all your instructors on the same rates, or on different rates (e.g. senior or junior instructors) as needed.
There is no limit to the number of staff/instructors/teachers you can have on Bookamat.
Yep! Each staff member can be set up to receive booking and payment notifications about the activities they are teaching/hosting.
Absolutely!
Each staff member (teacher or instructor) can sign in using their own instructor account allowing you to keep your important account holder data secure. Instructor accounts can view their upcoming activities, add and email participants, record attendance and more.
Yes! Each staff member can have their own teacher bio (including profile picture) which will be displayed on your live schedule and in the client app.
Absolutely!
Bookamat helps with calculating staff commission rates. Two options are currently available, a fixed commission amount per activity taught, or a % commission per booking.
Absolutely!
Bookamat allows you to take bookings and payments for classes streamed on platforms like Zoom etc. Simply enter the streaming link into the activity Broadcast Link field to share it with your students.
This works with free and paid streaming services including Zoom, YouTube, Google Meet, Skype Conference Call and many others. Other things you can do with the broadcast feature include:
1. Add notes to let participants know about what equipment to bring or about passwords etc.
2. Set your streaming link to be recurring for the activity series.
3. Send a online class reminder 1 hour before class starts which includes the link and notes.
4. Specify which participants should receive the broadcast link and notes (all, paid only or none).
5. Allow participants to access the recording of the class after the class has ended.
6. Send the broadcast link (including notes) instantly to all participants at any time.
Absolutely!
Setting up hybrid (simultaneous online and in-person) classes is easy in Bookamat. Your online and in-person classes can also have their own pricing and attendance. Please see our Help Center for more information.
When you register a new Bookamat business account you'll enjoy our unlimited free trial. As long as you sign into your account once a month, and you have 10 or less active clients, then your free trial will continue indefinitely. Plus there are no obligations to continue and you can cancel at any time.
Your paid subscription will only commence once you have added 11 or more active clients into classes.
Your paid subscription will commence from when you added 11 or more active clients into classes in a monthly period and is payable at the end of one month's usage.
For example if you exceed 10 active clients on the of 5th January, then your subscription will be payable on the 6th of February.
A subscription payment alert will be displayed when you sign in and you will be sent an email notification when payment is due. You will have 5 days to pay your subscription before access to your account is restricted.
Your subscription fee will be based on your subscription plan. Check our pricing page for rates.
By using Bookamat you are indicating your agreement to our Terms & Conditions. If we do not receive your payment when it is due, we reserve the right to disable all or part of your Bookamat services.
If you need to pause your subscription please contact us.
Failure to log into your account for more than 30 days may result in your account data being deleted.
You may cancel your Bookamat subscription at any time by contacting us.
Following any cancellation by you, you can continue to use Bookamat until the end of your current subscription.
Any payments collected by us via our Square card payment processing service, which are due to you, will be paid into your nominated bank account by the tenth (10th) business day of the following month.
You can upgrade or downgrade plans at any time.
To downgrade from our Growth plan (previously called Pay As You Grow) to the Starter plan, please follow these steps.
If your account was unable to be downgraded, please follow the prompts to remove staff members and/or locations before trying again.
To upgrade to our Growth plan from the Starter plan, please follow the steps.
Note that upgrading or downgrading plans will not change your subscription billing period.
When you subscribe to Bookamat for eleven (11) consecutive paid months we will discount the cost of your 12th month of subscription by 20%.
This discount will be applied automatically to your account when your subscription is due.
This discount can not be used in conjunction with the multi-business account discount.
Do you run more than one Bookamat business account? If so, you could qualify for an ongoing 20% discount on the cost of your second business account monthly subscription. Contact us to find out more.
We have helped many studio owners successfully move to Bookamat from other booking systems. Small studios can set up in minutes while larger ones can take a few hours depending on the level of preparation. See our Help Center or contact us for assistance with switching systems.
While it is possible to provide paid link access to video libraries or pre-recorded content using Bookamat, we do not currently provide tools to create video libraries.
There are many amazing services for creating video libraries. Here are a few options which you might find useful:
Vimeo On Demand: https://vimeo.com/ondemand/startselling
Woocommerce for Wordpress: https://woocommerce.com/
Wix Video: https://www.wix.com/app-market/wix-video/features
It sure does! Bookamat supports unlimited use of automated waiting lists. Using the business account, you can reschedule client bookings into waiting lists, plus you can accept/reject waiting list spots. Clients can also join waiting lists and will be automatically notified, and can accept, if a space becomes available. See our Help Center for more information.
Bookamat is simple to integrate with any website (Wordpress, Wix, SquareSpace, GoDaddy etc) and includes a host of customisations so you can get it looking just right!
Absolutely!
You can modify the look and certain elements of your live schedule. For more information see our Help Center.
Sure! You can easily link specific credit packs, e.g. Intro Offer, 5 Class Pass etc, to buttons on your website.
Sure! A customised notice can be set up to display on your live schedule and in your client app. Notices are a great way to let your clients know about new class times, new protocols or upcoming events etc.
We love simplicity and always strive to do more with less. Using this approach, we have been able to ensure our customers and their clients get the very best Bookamat experience on any internet enabled mobile, tablet or desktop device using browser enabled web apps.
To install Bookamat as a web app on your phone, simply visit bookamat.co using Chrome or Safari and, when prompted, select 'Install App' or 'Add to Home Screen'.
If you selected 'Ignore' or declined the invitation to install the app we won't ask you again for 14 days. If you should want to install the app before we ask again, you will need to clear/reset your browser cache and then visit https://bookamat.co again.
Bookamat also has a desktop web app which can be installed. For addition information about installing our mobile or desktop app, please visit: https://bookamat.co/download
Bookamat is online software studios use for timetables, bookings, and payments. As a client, you use it to find sessions, book, pay where enabled, and manage your visits—often at no cost to you beyond what you pay the studio.
You browse your studio’s schedule, book, pay online if offered, then manage bookings from your phone, tablet, or computer.
Typical actions: browse classes and events; buy passes or memberships; book, reschedule, or cancel (per studio rules); control notifications; pay for retail or add-ons; add bookings to your calendar; view history; manage your profile.
Yes. Creating a Bookamat client account is free.
Yes. One account can connect to multiple studios that use Bookamat.
No. Bookamat doesn’t list or endorse studios. You join the businesses you already know; they invite you or publish a schedule link.
Not every venue uses Bookamat yet. If yours doesn’t, you’ll need their own signup process—or you can suggest they try Bookamat.
Auto debit offers a convenient way to pay for recurring payment plans and gives you full control over your payments.
When you enable auto debit on your account:
We offer the following two options for auto debit.
1. Auto Debit for Credit Packs
If you are on a recurring credit pack, auto debit will deduct your next payment cycle to ensure you always have a valid pack to make bookings.
2. Auto Debit for Repeat Reservation
If you are on a repeat reservation pricing plan, you can choose to auto debit your bank card on the same set day each monthly or fortnightly payment cycle. For example, you can set payment to come off on the 28th of each month to secure your repeat reservation for the upcoming month if using per calendar month billing cycles.
You can turn on auto debit payments at any time as follows:
Please also note that:
You can stop auto debit payments at any time by either:
The "activated" label next to your bookings on the Cart page means that the business hosting your classes has allowed you to access and reschedule your credits prior to receiving your payment.
You can check any amounts owing on the Cart page of your Bookamat account.
1. Sign into your Bookamat account
2. Select the 'Start Here' menu item (on desktop or tablet) or blue action button (on mobile)
3. Select the 'Browse Packages' option
4. Select 'Add to Cart' for the package you want to purchase, or 'Find Class' if purchasing a repeat or casual reservation
5. Review your selection, select the attendee (if you are booking for dependents) and select 'Add to Cart' to confirm
6. From your Cart, select a payment method and then 'Pay Now' to complete the purchase
For queries about bookings or payments please contact the business which is hosting the activities.
1. Sign into your Bookamat account
2. Select the 'Start Here' button (on desktop or tablet) or blue action button (on mobile)
3. Select the 'My Credits' option
4. Select 'Schedule' for the credit you want to book with
5. Browse the class schedule for the activity or activities you want to to book and choose 'Schedule Credits'
6. Confirm your selection to complete the bookings
If you don't have any credits to schedule, you will need to buy a new package.
For queries about bookings or payments please contact the business which is hosting the activities.
If you are familiar with online shopping sites or ticketing websites, you'll find that our cart works in a similar way. You can add any number of new bookings to your cart and review them before proceeding to the payment page.
Once your bookings have been successfully paid, they will be moved to the My Bookings or My Credits page of your account.
Please note that not all businesses using Bookamat allow online card payments. If card payments are not available as a payment option, please follow the instructions for alternative payment options and wait for your bookings to be confirmed.
Credit packs (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them.
Unlimited packs, popular with yoga and dance studios, allow you to book any number of activities (subject to availability) from when the deal was booked up until a set expiry date.
When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal.
Casual reservation bookings are for when you want to attend one activity or session only or attend on a pay-as-you-go basis. People usually book these when they want to try a new activity before committing to a longer-term plan.
Repeat reservation bookings are for when you want to commit to attending the same activity (day and time) every week. Payment is due on a calendar month or fortnightly basis and amounts may vary depending on whether the business charges a flat monthly rate or a per booking rate.
If you are on a recurring payment plan (indicated by a circular arrow), Bookamat will re-book the same plan for you whenever it expires or runs out of credits. You will be notified when the new pass has been added.
If you fail to arrive for your scheduled activity you will lose your booking for that activity. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.
If you know you are going to miss your activities for an extended duration, please contact the business where the sessions were booked and notify them to make an arrangement.
If you wish to stop attending a regular class or activity, you can remove it from the cart page in your Bookamat account or contact the business where the bookings were made to have them remove the bookings for you.
Before stopping, please contact the business where you were attending the activity directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.
If you believe you have made an honest mistake, please contact the business/studio where the booking was made to enquire about options.
Bookamat only lists the activities each business makes available. If you are having trouble finding an available activity to join, please contact the business directly for assistance.
For technical assistance please contact us.
In the unlikely event that your activity or session is cancelled, you will receive a cancellation notification by email and the business offering the activity may contact you to make alternative arrangements.
If you had already paid for that class, you will receive a credit which can be rescheduled.
Go to your Cart and select 'Credit / Debit Card (Online)' then 'Pay Now'. On the next page you will be able to enter your discount code.
To reset your password, sign in as a client then select the 'Forgot Password' button and follow the prompts.
To buy passes for, and book on behalf of, your friends and family members follow these steps.
Step 1. Sign in to your Bookamat account and go to My Account > Relationships.
Step 2. Select 'Add New Dependent' and fill in the form then save. Note that you will become the designated payer for any dependents you create.
Step 3. Now when you buy a new pack or pass, you will be able to choose who the attendee is (who the pass will be for).
Step 4. The pack will be added to your Cart and after payment has been confirmed, you will be able to schedule the credits on behalf of the dependent.
Some businesses require you to buy a new pack or pass for the friend or family member you want to book for. Other businesses allow you to use your own credits to book on behalf of your relationships.
If you don't see an option to schedule your credits on behalf of your dependents, it is because the business where you are booking requires that you first purchase a package for your dependents.
When you add a dependent to your Bookamat account, you become the designated payer for the dependent.
If you no longer wish to be the payer for the dependent then you can remove them from your account by going to My Account > Relationships and selecting Options > Remove for the desired dependent.
A gift card is prepaid credit for a set studio. You (or someone buying for you) choose an amount from the options offered. Once it is paid for and active, the balance can be used toward eligible purchases.
Usually from the studio public booking or gift-card page (the same place you browse classes or packs). If you cannot find it, ask the studio and we will send the link.
Purchased cards become usable only after payment has completed successfully. Until then the gift card is not ready to redeem.
Yes. After purchase you may get the option to send the gift card to a recipient by email, with an optional message. If you already received the gift card yourself, follow the instructions in your email. Each gift card can only be formally “sent” once in the system; if you need help after that, contact us.
At checkout, enter your gift card code when prompted. The available balance is applied to your order. If the purchase costs less than the balance, the remainder stays on the card for next time.
No. Typically you can use either a promotional/coupon code or a gift card on one order, not both. Choose the option that saves you more or complete two separate orders if the system allows.
The gift card will cover up to its remaining balance; you pay the difference with another accepted payment method.
You may not need to pay anything else for that order—checkout will treat it as paid with the gift card, subject to our normal checkout rules.
Use the balance-check option on our public gift-card page, the link can be found in your gift card email. You will need the gift card code. Balance checks may be rate-limited or protected to prevent abuse.
They may. Expiry is set per gift card product (each amount tier can have its own rules). The valid-through date applies from when the card was activated (after payment), not from when it was added to a cart. Once expired, the balance cannot be redeemed.
No. Gift cards are only valid at the business that issued them, in the currency they were bought in.
Contact the studio where you purchased the card from with your name, email used at purchase, and approximate date. They may ask you to verify identity to protect your balance.
In some cases studios may void a card (for example, fraud or error). Voided cards cannot be redeemed. If you believe this happened in error, the studio where the gift card was purchased
Sure! To receive notifications for upcoming activities and expiring credit bookings, sign into your account and go to My Account > Notifications.
Many businesses are now offering classes on Bookamat via online streaming. Bookings for online classes work in much the same way as bookings for in-person classes:
1. Browse for the session you want to join
2. Choose a pricing option to add to your cart
3. Make payment
After payment has been confirmed, you will be sent an email containing the online class link. Note that you may be required to install 3rd party streaming software to be able to join the online class depending on the streaming service the business or studio is using.
Your online class link will also be displayed on your Bookamat My Bookings page as per the example below. If you do not see the link it usually means the business or studio has not yet uploaded the link for that class or session yet.
You will also receive the link to your online classes 1, 24 or 48 hours (studio depending) before the scheduled start time of the session.
Bookamat has partnered with Stripe Payments, Square Payments and Paystack to enable customers to pay for bookings safely and securely online. No credit card details are stored on Bookamat servers.
Benefits of Online Payments:
1. You only need to add your debit or credit card details once
2. Bookings are confirmed immediately and moved to the booked page where they can be rescheduled
3. There is no additional cost to you
4. It's safe, quick and secure
5. Discount coupons are supported
If you are still unable to process payment, please try to remove your card and re-add it.
Lastly there may be times when the online card payment facility is unavailable due to circumstances out of our control. We apologise in advance for any inconvenience this causes and ask that you come back later and try again. If the problem persists please contact us. If the booking is urgent, please contact your studio directly.
Bookamat provides a platform for businesses to choose the payment methods they want to accept. You will be shown the accepted payment methods for the business you have booked with during the booking and payment process.
1. Sign in to Bookamat
2. Go to My Account > Cards
3. Select 'Remove' for the card you want to remove
4. Confirm that you want to remove the card
If the business you are booking with supports EFT and cash payments you will be shown these options during the booking process. Cash or EFT payments must be paid directly to the business where the bookings were made.
Bookings for which payment is overdue will remain on your Bookamat Cart page until payment has been received by the business offering them. Note that businesses may also cancel or remove any bookings with overdue payments at their own discretion.
If you believe you are entitled to a refund please contact the business through which the classes in question were booked.
You must be 18+ to have your own account. Younger clients usually need a parent/guardian to book on their behalf.
Book in your account and tell the studio who is attending, or create a separate client profile for them (see Friends & family).
Register with each business (separate relationship per studio). You still use one Bookamat login.
If they’re discoverable on Bookamat, use Browse activities (menu), filter to their schedule, then Register and complete the form. If they’re invite-only, they should email you an invitation link.
If you can't find an activity to reschedule your booking into it could be because:
1. Your booking is about to expire and can't be rescheduled beyond it's expiry date.
2. There are no free spaces for the activities you are looking for.
3. You are already a participant in the activities you are searching for (you can't double book a class).
4. The booking can't be rescheduled within [x] hours of the start of the said activity (each business sets their own late cancellation policy).
If you still believe you should be able to reschedule your booking, please contact the studio/business where the booking was made.
Valid credits can be scheduled into activity waiting lists. If you have joined a waiting list, Bookamat will notify you via email before the scheduled start time of the activity should a vacancy become available. The email will give you two options, either to 'Check Vacancy' or 'Reject' the offer.
Select "Check Vacancy" if you wish to accept this activity. You will be taken immediately to the Bookamat website where we will confirm if the space is still available and if so, your booking will be confirmed.
Click 'Reject' or ignore the email if you wish for your booking to be credited back to you.
If you do not get offered a vacancy for the activity, your booking will be automatically credited back to you at the end of the day.
Alternatively, you can also manually accept a waiting list vacancy by using your client account and selecting the wait listed activity and choosing ‘Accept Wait List’ once a vacancy is available.
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