Frequently Asked Questions | Bookamat

The choice is yours. If you want clients to pay before attending classes, Bookamat can help you collect payment before releasing client bookings. Or if you want to allow clients to pay after attending classes, Bookamat lets you to "activate" client bookings, releasing them for scheduling, so you can take payment later. 

Related Documents:

• How do I activate client bookings?

Absolutely! Bookamat gives businesses complete control over all their client bookings.

Option 1:
Contact the business where you want to make a booking and ask them to send you an invite to join their account.

Options 2:
Step 1: Visit: https://bookamat.co/browse
Step 2: Find an activity and click on 'Confirm' then 'Login or Register'
Step 3: If not registered, select the 'Not Registered Yet? Register' link (otherwise Sign in and review the booking in your basket and the payment options offered)
Step 4: Fill in the registration form and click 'Submit'
Step 5: Check for the Bookamat account activation email and then click 'Active Account'
Step 6: Visit bookamat.co and Sign In as a 'Client' and pay for the booking in the basket
Step 7: Once payment is confirmed, the booking will be moved to the Booked page

Please note:
- Some businesses offering sessions on Bookamat require that newly registered clients pay for bookings within 30 minutes of making the booking. In this case, a red timer will display on the basket and if payment is not confirmed using the Bookamat instant EFT or credit/debit card facility the booking will be removed from the basket.
- Each client is limited to one booking per activity.

For further queries about bookings please contact: [email protected]

Drop in bookings are for when you want to attend one activity or session only, or attend on a pay-as-you-go basis. People usually book these when they want to try a new activity before committing to a longer term arrangement. 

Weekly bookings are for when you want to commit to attending the same activity (day and time) every week indefinitely. Payment is due on a monthly basis and amounts may vary depending on whether the business charges a flat monthly rate or a per booking rate.

Pack bookings (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them. You will be required to schedule the first booking in the pack at the time of booking, and once full payment has been received, any additional bookings included in the pack will be displayed on your credit page where they can be scheduled before their stated expiry date as set by each respective business. 

Unlimited bookings, popular with yoga and dance studios, allow you to book any number of activities (subject to availability) from when the deal was booked up until a set expiry date. 

When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal. 

If you are on a recurring payment plan (indicated by a circular arrow), Bookamat will re-book the same plan for you whenever it expires or runs out of credits. You will be notified when the new pass has been added. 

Credits are bookings that have already been paid for but have yet to be scheduled. Every credit has an expiry date by when it must be scheduled and some credits such as month unlimited credits may be rescheduled many times before their expiry. Scheduled bookings can also be moved to credit when they need to be reschedule but a future date can't yet be determined. 

To help remind you to schedule credits before they expire, switch on email notifications by logging into your Client Account and going to My Account > Notifications.

If you fail to arrive for your scheduled activity you will lose your booking for that activity. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.

While we do have plans to allow clients to book on behalf of their friends and family, we currently require that each person booking an activity have their own client account.  

If you know you are going to miss your activities for an extended duration, please contact the business where the sessions were booked and notify them to make an arrangement.

If you wish to stop attending your activity, you can remove them from Bookamat via the basket page or contact the business where the bookings were made to have them removed for you. Before stopping, please contact the business where you were attending the activity directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.

If you believe you have made an honest mistake, please contact the business/studio where the booking was made to enquire about options.

When you see "flexi-use" bookings, it means they can be re-scheduled into activities (as displayed) other than the activity being booked. For example, if you make a booking for Pilates which has a flexi-use of Yoga, it means you can also schedule the Pilates booking/s into a Yoga class if you want to.