Client - Bookings - Frequently Asked Questions | Bookamat

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Use the form below to find answers to the most common questions about Bookamat. For anything else you can contact us by visiting contact-us.

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Business / Instructor + Bookings

Q:

Do clients have to pay before being able to use their bookings?

A:

The choice is yours. If you want clients to pay before attending classes, Bookamat can help you collect payment before releasing client bookings. Or if you want to allow clients to pay after attending classes, Bookamat lets you to "activate" client bookings, releasing them for scheduling, so you can take payment later. 


Related Documents:


Q:

Can I manage and make new bookings on behalf of my clients?

A:

Absolutely! Bookamat gives businesses complete control over all their client bookings.

Client / Student + Bookings

Q:

How do I make a booking?

A:

1. Sign into your Bookamat account

2. Select the 'New Booking' button (on desktop, tablet or mobile)

3. Browse the class schedule for an activity to join and choose 'Confirm'

4. If you have a credit to schedule Bookamat will allow you to select 'Use Credit'

5. If you don't have a credit, you will need to buy a new pass by choosing a payment plan and selecting 'Add to Basket' 

6. Review the payment options on the Basket page

7. Your booking/s will confirmed (and credits available) after your payment has been confirmed 


For queries about bookings or payments please contact the business which is hosting the activities. 

Q:

What are casual bookings?

A:

Casual bookings are for when you want to attend one activity or session only, or attend on a pay-as-you-go basis. People usually book these when they want to try a new activity before committing to a longer term arrangement. 

Q:

What are weekly reservation bookings?

A:

Weekly reservation bookings are for when you want to commit to attending the same activity (day and time) every week indefinitely. Payment is due on a calendar month basis and amounts may vary depending on whether the business charges a flat monthly rate or a per booking rate.

Q:

What are credit pack bookings?

A:

Credit packs (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them.

Q:

What are unlimited bookings?

A:

Unlimited bookings, popular with yoga and dance studios, allow you to book any number of activities (subject to availability) from when the deal was booked up until a set expiry date. 


When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal. 

Q:

How to recurring bookings work?

A:

If you are on a recurring payment plan (indicated by a circular arrow), Bookamat will re-book the same plan for you whenever it expires or runs out of credits. You will be notified when the new pass has been added. 

Q:

How much does it cost to make bookings through Bookamat?

A:

Bookings processed by Bookamat should cost the same as booking directly through the business offering the activities. However each business on Bookamat is able to set their own rates at their own discretion. You will be shown the rates during the booking process. 

Q:

What if I don't turn up for my activity or session?

A:

If you fail to arrive for your scheduled activity you will lose your booking for that activity. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.

Q:

How do I make bookings on behalf of my child or dependent?

A:

Please make the booking using your own account and then advise the business who it is that will be attending the activity on your behalf. Alternatively, create an account in your child/dependent's name and use this to manage their activities.

Q:

What if I miss my activities due to extended leave, illness or injury?

A:

If you know you are going to miss your activities for an extended duration, please contact the business where the sessions were booked and notify them to make an arrangement.

Q:

What if I want to stop attending my activity?

A:

If you wish to stop attending your activity, you can remove them from Bookamat via the basket page or contact the business where the bookings were made to have them removed for you.


Before stopping, please contact the business where you were attending the activity directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.

Q:

I deleted a booking by accident, can I get it back?

A:

If you believe you have made an honest mistake, please contact the business/studio where the booking was made to enquire about options.

Q:

What are flexi-use bookings?

A:

When you see "flexi-use" bookings, it means they can be re-scheduled into activities (as displayed) other than the activity being booked. For example, if you make a booking for Pilates which has a flexi-use of Yoga, it means you can also schedule the Pilates booking/s into a Yoga class if you want to. 

Q:

Having trouble booking an activity?

A:

Bookamat only lists the activities each business makes available. If you are having trouble finding an available activity to join, please contact the business directly for assistance.


For technical assistance please contact us.