FAQ

The choice is yours.

If you want clients to pay before attending classes, Bookamat can help you collect payment before releasing client bookings. Or if you want to allow clients to pay after attending classes, Bookamat lets you to activate bookings, releasing them for scheduling, so you can take payment later. 

Absolutely! Bookamat gives you complete control over all your client bookings. Whenever you add a new booking for a client on their behalf, they will also see the booking in their account. 

The "activated" label next to your bookings on the Cart page means that the business hosting your classes has allowed you to access and reschedule your credits prior to receiving your payment.

You can check any amounts owing on the Cart page of your Bookamat account.  

1. Sign into your Bookamat account

2. Select the 'Start Here' menu item (on desktop or tablet) or blue action button (on mobile)

3. Select  the 'Browse Packages' option

4. Select 'Add to Cart' for the package you want to purchase, or 'Find Class' if purchasing a repeat or casual reservation

5. Review your selection, select the attendee (if you are booking for dependents) and select 'Add to Cart' to confirm

6. From your Cart, select a payment method and then 'Pay Now' to complete the purchase

For queries about bookings or payments please contact the business which is hosting the activities. 

1. Sign into your Bookamat account

2. Select the 'Start Here' button (on desktop or tablet) or blue action button (on mobile)

3. Select  the 'My Credits' option

4. Select 'Schedule' for the credit you want to book with

5. Browse the class schedule for the activity or activities you want to to book and choose 'Schedule Credits'

6. Confirm your selection to complete the bookings

If you don't have any credits to schedule, you will need to buy a new package.  

For queries about bookings or payments please contact the business which is hosting the activities. 

If you are familiar with online shopping sites or ticketing websites, you'll find that our cart works in a similar way. You can add any number of new bookings to your cart and review them before proceeding to the payment page. 

Once your bookings have been successfully paid, they will be moved to the My Bookings or My Credits page of your account.

Please note that not all businesses using Bookamat allow online card payments. If card payments are not available as a payment option, please follow the instructions for alternative payment options and wait for your bookings to be confirmed. 

Credit packs (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them.

Unlimited packs, popular with yoga and dance studios, allow you to book any number of activities (subject to availability) from when the deal was booked up until a set expiry date. 

When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal. 

Casual reservation bookings are for when you want to attend one activity or session only or attend on a pay-as-you-go basis. People usually book these when they want to try a new activity before committing to a longer-term plan. 

Repeat reservation bookings are for when you want to commit to attending the same activity (day and time) every week. Payment is due on a calendar month or fortnightly basis and amounts may vary depending on whether the business charges a flat monthly rate or a per booking rate.

If you are on a recurring payment plan (indicated by a circular arrow), Bookamat will re-book the same plan for you whenever it expires or runs out of credits. You will be notified when the new pass has been added. 

If you fail to arrive for your scheduled activity you will lose your booking for that activity. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.

If you know you are going to miss your activities for an extended duration, please contact the business where the sessions were booked and notify them to make an arrangement.

If you wish to stop attending a regular class or activity, you can remove it from the cart page in your Bookamat account or contact the business where the bookings were made to have them remove the bookings for you.

Before stopping, please contact the business where you were attending the activity directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.

If you believe you have made an honest mistake, please contact the business/studio where the booking was made to enquire about options.

Bookamat only lists the activities each business makes available. If you are having trouble finding an available activity to join, please contact the business directly for assistance.

For technical assistance please contact us.